FAQs

The main information we need to quote the most accurate part and price: OEM, Part number, part description.  If you have a picture or location of part those are usually helpful but not necessary. 

Yes! We ship parts across the globe.

We work with Fedex/USPS/DHL on standard sized items.  If shipping oversize and weight we work closely with various freight carriers. 

That depends.  Typically parts are shipped same day based on payment arrangements.

A-Plus has a shipping cut off of 5:45 EST for standard shipments. If a part is oversized and needs to ship freight the cut off is 1pm EST.  We can ship after 5:45pm EST, but this is considered NFO a surcharge may apply for after hour shipments.

Yes! A restocking fee will apply. See our Terms of services for our fee schedule.

Yes, most parts come backed with a 90 day warranty.  Some items have a pro-rated warranty.  This will be disclosed at time of quote/sale. 

We will begin in this chapter by dealing with A-Plus Medical, 1439 Dave Lyle Blvd, Suite 15, Rock Hill, SC 29730 Atten Returns Department

Please note all returns must have prior approval.  We will provide a return RMA number to accompany all returns of any kind. 

Yes, just call our main office line.  This number will roll to our after hours customer service rep on call or email us at parts@aplusmedical.biz.